Frequently Asked Questions
Law & Legislation Related Issues
The section describes the laws and legislations applicable to 1Stop Gold Sdn Bhd and the clients that it serves.
Is the provision of Anti-Money Laundering (AML) & Anti Terrorism Financing Act 2001 applicable to 1Stop Gold Sdn Bhd
The Act (Invocation of Part IV) Order 17th April 2008 states that for dealers in precious metal and precious stones (Section 13, para 14(b), subsection 16(2) and section 24) of the Act effective as of 1st July 2008, requires all dealers of precious metals to report transactions that exceed a specific threshold, is suspicious and has reasonable grounds that the proceeds are generated from an unlawful activity to the Financial Intelligence Unit in Bank Negara Malaysia without alerting the Customer on the matter. 1Stop Gold is required to conduct due diligence on its Customers and subsequently maintain records of the Customer’s profile, nature of business and intended nature of the transaction.
Does any statutory body in Malaysia regulate trading of gold and silver
Any statutory body does not regulate trading gold, but:
A) Where gold trading or investment scheme offers investment opportunities through collecting deposits from the public and investors are promised returns/profits within a specified period, whereby the initial investment is refunded, in that the company is involved in illegal deposit-taking by using gold or silver to camouflage its activities. The company may be in contravention of (section 25(1)) Banking and Financial Institutions Act 1989 (BAFIA) for Bank Negara Malaysia’s investigation.
Issues Related to 1Stop Gold Service/Platform
The section provides guides to various queries that may arise from clients in regards to the utilisation of the service or platform.
What are the benefits of purchasing gold from 1Stop Gold?
The (About Link) describes the benefits of choosing 1Stop Gold to make investment decisions.
What are the products/services available at 1Stop Gold?
1Stop Gold offers a range of products from Gold bars to jewellery. Cast bars are available in denominations of 50 grams, 100 grams, 1/2 kilogram, and 1 kilogram. Denominations for Minted bars vary in design but generally, offerings range from 5 grams to 100 grams.
The jewellery offered by 1Stop Gold is currently limited to under 20 different designs. We are in search of expanding our product range.
What is the purity of 1Stop Gold products?
The gold bars offered by 1Stop Gold comes with a purity of 9999.9 engraved with a unique serial number from the PAMP factory in Switzerland.
What payment methods are available?
There are two mediums that customers can use to purchase any of the products:
a) FPX Transfer (Payment Gateway) available on our website
b) A direct bank transfer to the 1Stop Gold bank account.
Note: Please be aware that before making payment, customers must inform the 1Stop Gold team of the desired product. Price of the desired product is then confirmed, and an invoice is issued. Call us at 03-2172 8680 for our bank details.
Collection & Delivery of Purchased Products
There are two methods to receiving your purchase:
a)Collection at our office
Unit B-6-8, Block B, Megan Avenue 1, Jalan Tun Razak
50400, Kuala Lumpur, Malaysia
Delivery is available for products below the amount of RM 30,000. All deliveries are fully secured and insured.
Note: (New Customers) – Please be aware that new customers must complete due diligence documents should their purchase exceed RM 7,000. The due diligence process is conducted only once.
Does 1Stop Gold ship to East Malaysia/Duty-Free Areas
Currently at this moment, 1Stop Gold does not ship to East Malaysia or duty-free areas. We are working towards expanding our distribution network to deliver to these locations.
Can goods be returned within 7 days?
We do not accept any returns of purchases made except under our stated circumstances. Please review our Terms & Conditions for more information.
Is 1Stop Gold an authorised distributor of PAMP products?
1Stop Gold is the exclusive distributor for PAMP products. Please see the link below for our certificate of authenticity.
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