Frequently Asked Questions

Law & Legislations

Is the provision of Anti-Money Laundering (AML) & Anti Terrorism Financing Act 2001 applicable to 1Stop Gold Sdn Bhd?

The Act (Invocation of Part IV) Order 17th April 2008 states that for dealers in precious metal and precious stones (Section 13, para 14(b), subsection 16(2) and section 24)
of the Act effective as of 1st July 2008, requires all dealers of precious metals to report transactions that exceed a specific threshold, is suspicious and has
reasonable grounds that the proceeds are generated from an unlawful activity to the Financial Intelligence Unit in Bank Negara Malaysia without alerting the
Customer on the matter. 1Stop Gold is required to conduct due diligence on its Customers and subsequently maintain records of the Customer's profile, nature
of business and intended nature of the transaction.

Does any statutory body in Malaysia regulate trading of gold and silver?

Any statutory body does not regulate trading gold, but:
A) Where gold trading or investment scheme offers investment opportunities through collecting deposits from the public and investors are promised returns/profits
within a specified period, whereby the initial investment is refunded, in that the company is involved in illegal deposit-taking by using gold or silver to
camouflage its activities. The company may be in contravention of (section 25(1)) Banking and Financial Institutions Act 1989 (BAFIA) for Bank Negara Malaysia's
investigation.

Issues Related to 1Stop Gold Service/Platform

What are the benefits of purchasing gold from 1Stop Gold?

Our About Page describes the benefits of choosing 1Stop Gold to make investment decisions.

What are the products/services available at 1Stop Gold?

1Stop Gold offers a range of products from Gold bars to jewellery. Cast bars are available in denominations of 50 grams, 100 grams, 1/2 kilogram, and 1 kilogram.
Denominations for Minted bars vary in design but generally, offerings range from 5 grams to 100 grams.
The jewellery offered by 1Stop Gold is currently limited to under 20 different designs. We are in search of expanding our product range.

What is the purity of 1Stop Gold products?

The gold bars offered by 1Stop Gold comes with a purity of 999.9 engraved with a unique serial number from the PAMP factory in Switzerland.

What payment methods are available?

There are two mediums that customers can use to purchase any of the products:

a) FPX Transfer (Payment Gateway) available on our website
b) A direct bank transfer to the 1Stop Gold bank account.
Note: Please be aware that before making payment, customers must inform the 1Stop Gold team of the desired product. Price of the desired product is then
confirmed, and an invoice is issued. Call us at 03-2172 8680 for our bank details.


Collection & Delivery of Purchased Products

What are the delivery methods?

a)Collection at our office
Address:
Unit B-6-8, Block B, Megan Avenue 1, Jalan Tun Razak
50400, Kuala Lumpur, Malaysia

b) Delivery
Delivery is available for products below the amount of RM 30,000. All deliveries are fully secured and insured.
Note: (New Customers) - Please be aware that new customers must complete due diligence documents should their purchase exceed RM 7,000.
The due diligence process is conducted only once.

Does 1Stop Gold ship to East Malaysia/Duty-Free Areas?

Currently at this moment, 1Stop Gold does not ship to East Malaysia or duty-free areas. We are working towards expanding our distribution network to
deliver to these locations.

Can goods be returned within 7 days?

We do not accept any returns of purchases made except under our stated circumstances. Please review our Terms & Conditions for more information.

Is 1Stop Gold an authorised distributor of PAMP products?

1Stop Gold is the exclusive distributor for PAMP products. Please see the link below for our Authorised Distributor Certificate.
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